Why landlords choose to change property managers

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• Poor communication

Hard to reach the person actually managing your property

Managers often overloaded, leading to delays, missed tasks and high turnover

New managers take time to understand your property

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• Being pushed around the office

Calls and emails redirected with no clear point of contact

Workloads too big for one manager cause burnout and unresolved issues

Replacement staff may take months to settle in

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• Long vacancy periods

Vacant days = reduced annual return

Leasing should start as soon as the tenant gives notice

Limited weekly inspections and unprepared agents lead to fewer applications

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• Ineffective repair & maintenance management

Repair requests go unanswered or handled by offshore/third-party processors

Leads to poor oversight, unnecessary work, or incomplete repairs being billed to you

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• Poor inspection standards

Inadequate routine, ingoing, or outgoing inspections let small issues grow into expensive problems

Lack of detail means problems are often missed

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• Limited industry knowledge

Inexperienced or poorly trained managers increase your financial and legal risks

Strong legislation knowledge and judgement are essential for quality management

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• Below-market returns
Common causes include:

Missed rent reviews or poor market advice

Weak marketing that deters quality tenants

Poor tenant screening and selection processes